Purpose and scope
This policy sets the standards of conduct for TechSpokes and everyone working on its behalf. It covers how we represent our product, handle client data, manage commercial relationships, and operate as a business. It applies to all content, client interactions, and business decisions related to techspokes.com and our services.
Honest product representation
We describe system behavior accurately, including limitations. When a feature works in a specific way, we say so. When something has constraints or conditions, we include them.
Proof metrics we publish, such as the $147M+ in direct bookings across clients and the approximately 57% direct booking share, are drawn from real aggregated client data. We do not publish projections as performance claims, and we do not use precision we cannot support.
We do not promise outcomes we cannot deliver. Direct booking performance depends on many factors beyond the booking engine. We explain the mechanism; the results follow from how it is used.
Client data ownership
Analytics accounts belong to the client. When a client leaves TechSpokes, their historical data goes with them. We do not retain, repurpose, or use client data for any purpose beyond operating the services they have contracted.
This is not a legal formality. It reflects a specific position: property managers who have spent years building a direct booking channel should not lose their data history because they changed vendors. We have held this position since we built the first version of the system.
Independence from PMS vendors
TechSpokes integrates with Track PMS but is not affiliated with, owned by, or commercially connected to TravelNet Solutions. Our product decisions and editorial content are independent of any PMS vendor relationship.
We do not accept payments, preferential terms, or other incentives from Track, TravelNet Solutions, or any other vendor that would influence how we build, position, or describe our product.
No pay-to-play content
We do not accept payment to recommend, rank, feature, or endorse third-party products in our content, documentation, or support channels. If we reference a third-party tool, it is because it is relevant to the reader, not because we have a commercial arrangement with the vendor.
Support commitments
We provide direct access to experienced people who know the product. Clients work with the people who built and operate the system, not a support queue that routes to someone reading from a script. This is an operational commitment, not a marketing claim. It is also the reason we can honestly say we answer 24/7 emergency lines: there is no intermediary to slow the response.
Conflicts of interest
Any material relationship that could influence our editorial or product decisions is disclosed. We do not have undisclosed financial relationships with vendors, partners, or third parties that affect what we write or recommend.
Privacy and data
We collect and process personal data only for legitimate purposes and with appropriate safeguards. We operate under French law and GDPR applies to all personal data we process. See our Privacy Policy for full details.
Legal compliance
TechSpokes operates under French law. Our primary office is in Hendaye, France. Where EU and French consumer and data protection law applies, we comply with it.
Reporting concerns
If you have a concern about conduct, content, or a business practice that conflicts with this policy, contact us via our contact page. Reports are reviewed in good faith and without retaliation. For content-specific issues, see our Corrections Policy and Actionable Feedback Policy.
Changes to this policy
We update this policy when our practices or applicable law changes. Updates appear here with a new last updated date.